Behavioral Interviewing to Find the Best Fit
The benefits of skillful interviewing of prospective employees are many, including increased success of predicting performance on the job, decreased risks of claims of discrimination in the employment process, and improved worker satisfaction, leading to lower turnover and absenteeism and higher productivity.
This highly interactive course is designed for all levels of management with the goal of improving participants’ ability to select qualified employees and avoid the pain of a “bad fit.” Given several opportunities to practice interviewing, participants will learn to keep the interview on track, avoid interviewing mistakes, and predict success on the job.
Participants will learn how to collect data and evidence and to make decisions that are more than hunches and will practice techniques to handle difficult interviewing situations to build their confidence.
The course will include the following topics:
• Importance of selecting the right person
• Identifying red flags in resumes
• Preparing questions and using a structured interviewing questionnaire
• Knowing what is inappropriate to ask
• Using behavior-based interviewing
• Probing to uncover information applicants don’t want to divulge
• Ranking applicants
• Avoiding pitfalls
• Establishing foundations for a good hiring decision
Additional Leadership and Interpersonal Skills courses:
Leadership Communication
Coaching and Mentoring
Introducing and Using the MBTI
Moving Up: Developing Leaders for Multiple Levels within Your Organization
Retention: Keeping the Keepers
Mastering the Art of Providing Feedback
Time Management Basics
Best Practices in Business Etiquette
Avoiding Sexual Harassment
