University Connections offers corporate training and consulting service in Presentation training, business writing, cross-cultural communications, leadership and interpersonal skills enhancement.
Offering the highest quality training, consulting, and
coaching to make a measurable difference for our clients

Managing Conflict 

Despite best efforts, conflict can still occur in any organization.  This workshop provides the best practices for preventing and managing conflict. We will tailor the content to the organization, but in general, we would include the following topics:

•  Learning to anticipate possible conflict situations to prevent their occurring or escalating
•  Defining conflict and its causes
• 
    Determining conflict resolution styles and understanding style determinants
•  Recognizing cultural differences which may cause conflict
•  Mastering best practice tools and techniques for dealing with conflict
•  Resolving conflict with mediation and negotiation techniques

Also, see courses on negotiations and teams:
Effective Negotiations
Women and Negotiations
Building and Managing Teams