Managing Conflict
Despite best efforts, conflict can still occur in any organization. This workshop provides the best practices for preventing and managing conflict. We will tailor the content to the organization, but in general, we would include the following topics:
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Learning to anticipate possible conflict situations to prevent their occurring or escalating
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Defining conflict and its causes
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Determining conflict resolution styles and understanding style determinants
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Recognizing cultural differences which may cause conflict |
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Mastering best practice tools and techniques for dealing with conflict |
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Resolving conflict with mediation and negotiation techniques |